Refund and Return Policy

We accept returns for refund within 7 calendar days from the date the product is shipped. We accept returns for an online credit for non-final sale items up to 30 calendar days from the date the product is shipped. Please send an email to info@baxtersnaturals.com if you would like to return your item.

  • Customer is responsible for paying for return shipping charges. Refunds will be processed within 7 days following the receipt of the product.
  • All sale items and items purchased at a discount are FINAL SALE.
  • All items that are engraved and / or customized and / or special ordered are FINAL SALE.
  • Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
  • Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
  • Any returns that do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned.

During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 30 days. Please remember all sale and coupon code items will remain final sale.

International Returns

Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). We reserve the right to charge your credit card for any fees we incur at time of package receipt.